How to Configuring notifications using the BlackBerry Enterprise Server Alert Tool

How to Configuring notifications using the BlackBerry Enterprise Server Alert Tool

1.Open the BlackBerry Administration Service console.

2. In the left pane, under Server and Components , expand Alert.

3. Select  Bes_1_Alert on besserver name

4. In the right pane, fill below information

Unable to delete/Reset password of BES users from BES Console

Issue Description: Unable to delete/reset BES users from BES console. Reported error message on BES console: The request could not be completed. below screen shot error message.

Solution:
1. Open BES console
2. Click Manage Users-Multiple Users
3. Select affected users
4. Delete selected users

Requesting new updates has been disabled by your administrator

Problem Description: Blackberry users were not able to upgrade devise software using following options in devise.
Options-Advanced Options- Wireless update-Check for updates
Error message appeared on devise : Requesting new updates has been disabled by your administrator

Resolution: We removed blackberry software configuration in blackberry administration services.

How to remove a software configuration in the BlackBerry Administration Service:
1.    Open the BlackBerry Administration Service console.
2.    In the left pane, under BlackBerry solution management , expand Software.
3.    Select Manage software configurations.
4.    In the right pane, select the desired software configuration.
5.    Select Delete software configuration