Thursday 15 December 2011

Requesting new updates has been disabled by your administrator

Problem Description: Blackberry users were not able to upgrade devise software using following options in devise.
Options-Advanced Options- Wireless update-Check for updates
Error message appeared on devise : Requesting new updates has been disabled by your administrator

Resolution: We removed blackberry software configuration in blackberry administration services.

How to remove a software configuration in the BlackBerry Administration Service:
1.    Open the BlackBerry Administration Service console.
2.    In the left pane, under BlackBerry solution management , expand Software.
3.    Select Manage software configurations.
4.    In the right pane, select the desired software configuration.
5.    Select Delete software configuration